HERAF

Promote community led monitoring and feedback mechanisms for social accountability at national and county levels by:
  • Supporting community level organizations to conduct participatory surveys to solicit client's and service provers feedback on health service perfomance
  • Facilitating participatory development of service charters to articulate client and provider relationships, and the standards a client can expect and demand
  • Empowering community members and service providers to establish complaint mechanisms for expressing dissatisfaction with a service and demand redress

 

 

 

 

 
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